Fulfillment Policy
Last Updated: March 17, 2025
At HigherTicketSales.com, we are committed to delivering high-value content, training, and resources that empower sales professionals to close bigger deals and dominate their market. Below is our fulfillment policy, detailing how we deliver our digital and physical products.
1. Digital Products & Programs
Our digital offerings include books, playbooks, templates, courses, coaching programs, and memberships.
Delivery Timeline
E-books & Playbooks – Delivered via email immediately upon purchase. Check your spam/junk folder if you don’t receive your download link within 10 minutes.
The Sales Mastery Blueprint – Delivered via email within 10 minutes of purchase.
The Accelerator (Video Training) – Immediate access upon purchase. You will receive login details via email.
The Academy (Live Coaching & Workshops) – Access details will be provided 48 hours before the first scheduled session.
The Inner Circle & Membership Programs – Membership access is granted within 24 hours of purchase.
Access Issues
If you experience any issues accessing your digital purchase, contact us at [email protected], and we’ll resolve it within 24-48 hours.
2. Physical Products
Our physical products include limited-edition hardcover books and exclusive sales materials.
Processing & Shipping
Limited-Edition Hardcover Books – Orders ship within 5 business days of purchase. Delivery times vary based on location:
U.S. Orders: 5-7 business days
International Orders: 10-21 business days
Tracking: You will receive tracking details once your order has shipped.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, email [email protected] within 7 days of delivery, and we’ll replace it at no additional cost.
3. Refund & Exchange Policy
Due to the nature of our digital products and programs, all sales are final and non-refundable.
For physical products, refunds or replacements are available if the item is defective or damaged upon arrival.
Live coaching programs & memberships – Non-refundable once access has been granted. If you experience extenuating circumstances, reach out to our team.
4. Support & Contact Information
For any fulfillment-related inquiries, reach out to [email protected] with your order details. Our team responds within 24-48 hours, Monday through Friday.
Last Updated: March 17, 2025
1. Information We Collect
We collect information to provide the best experience possible. This includes:
A. Information You Provide Directly
Personal Information – When you purchase a product, register for a course, or sign up for emails, we collect details such as your name, email, phone number, billing address, and payment information.
Communication Data – If you contact our support team, we may collect messages and correspondence to assist with inquiries.
B. Information Collected Automatically
Website Usage Data – We use cookies and analytics tools (like Google Analytics) to track website activity, including pages visited, time spent, and referral sources.
Device Information – We may collect data on the device and browser used to access our site for security and optimization.
2. How We Use Your Information
We use the information collected to:
Fulfill and process purchases (books, playbooks, digital courses, memberships).
Send transactional emails (order confirmations, login details, course access).
Provide customer support and improve our services.
Send relevant sales strategies, insights, and offers (if you opt-in).
Protect against fraudulent transactions and security threats.
3. Security of Your Information & PCI Compliance
We are committed to protecting the security of your information, including your payment details.
A. Secure Transactions
We use SSL encryption to ensure all data transmitted between your browser and our site remains secure.
Our website is protected by HTTPS, ensuring a secure browsing experience.
We comply with Payment Card Industry Data Security Standards (PCI-DSS) to protect payment transactions.
B. Safe Handling of Payment Information
We do not store credit card information on our servers. Payments are securely processed through Stripe, a PCI-DSS compliant payment provider.
Your payment details are tokenized and encrypted by Stripe to prevent unauthorized access.
We implement fraud detection measures to prevent unauthorized transactions, including monitoring for unusual activity and blocking suspicious attempts.
C. Protection Against Card Testing & Unauthorized Use
We actively monitor for card testing fraud and take steps to prevent unauthorized use of payment information.
Any suspicious transactions may result in additional verification steps or temporary holds for security purposes.
If you suspect unauthorized activity on your account, please contact us immediately at [email protected].
4. Sharing of Information
We do not sell or rent your data. However, we may share necessary information with:
Payment Processors (Stripe, PayPal) to complete transactions securely.
Email & CRM Platforms to deliver emails, newsletters, and updates.
Legal Authorities if required to comply with applicable laws.
All third-party partners are required to maintain strict confidentiality and data security standards.
5. Data Security & Retention
We take data security seriously and implement encryption, secure servers, and access controls to protect your information.
Payment details are never stored on our servers—payments are processed via trusted providers (e.g., Stripe, PayPal).
We retain personal data only as long as necessary for legitimate business purposes or legal compliance.
6. Your Rights & Choices
You have control over your data:
Opt-Out – You can unsubscribe from emails at any time via the link in our emails.
Access & Update – Request to view, update, or delete your information by contacting [email protected].
Cookie Preferences – Adjust browser settings to control cookies or disable tracking.
7. Third-Party Links & External Sites
Our website may include links to third-party sites (such as affiliates or partners). We are not responsible for their privacy policies, so we encourage you to review their terms before engaging.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or best practices. The latest version will always be available on this page.
9. Contact Us
If you have any privacy-related questions, contact us at [email protected].